Tracking Requests

Nembl gives you full visibility into the status of every request you submit or are involved in. From your dashboard, you can see where things stand, review the activity history, and follow the workflow progress in real time.

My Requests on the Dashboard

Your dashboard shows a My Requests section with all requests you have submitted. Each request displays:

• Reference ID — A human-readable identifier in the form REQ-<N> (e.g. REQ-1247) you can use to reference the request in conversations, emails, or external systems. Each company has its own sequence.
• Service and offering — What the request is for.
• Status — The current state (Open, Completed, Rejected, or Cancelled).
• Priority — The priority level set when the request was submitted.
• Date submitted — When you created the request.
• Assignee — Who is currently responsible for working on it, if assigned.

Click on any request to open its detail view.

Customizing Your List View

My Requests, your inboxes, and the admin Requests list all render through the same shared list view, so they look and behave the same everywhere — and each remembers how you set it up.

The controls sit at the top-right of the list:

• Columns (sliders icon) — Check the fields you want to see and uncheck the rest. Rank (#) and Reference ID are always shown, pinned on the far left, and can't be hidden.
• Reorder — Drag a column by the grip handle in its header to move it. The two pinned columns stay leftmost.
• Resize — Drag a column's right edge; each column keeps a sensible minimum and maximum width.
• Density (density icon) — Switch between comfortable and compact.
• Reset (circular-arrow icon) — Restore the list's original default view.
• Refresh (refresh icon) — Pull the latest items into the list right now without losing your place, with a "just now" / "Refreshed X minutes ago" label beside it that keeps counting on its own. An auto-refresh selector — Off (default), 30 sec, 1 min, 5 min, or 10 min — re-checks the list on a schedule; your choice is remembered per list, per account. While the tab sits in the background, auto-refresh pauses and then does one catch-up refresh when you switch back, so it isn't polling a list you aren't looking at (with Off, nothing auto-refreshes either way).

Your layout is saved to your account, per list, and reapplied next time — across devices. The list also updates on its own as your requests change status or move between inboxes, without a manual refresh; the Refresh control is an extra, on-demand way to pull the very latest.

Grouping, board view, saved filters, and per-column sorting build on this same view and arrive in upcoming releases; for now the list opens newest-first and you narrow it with the search and filters below.

Request Detail View

The request detail page gives you a complete picture of your request. It includes several sections:

Summary

At the top, you will see the request title, status, priority, and the form data you submitted. This is the information the processing team uses to work on your request.

Activity Log

The activity log is a chronological record of everything that has happened with your request. It shows:

• Status changes (for example, "Request accepted by IT Team")
• Inbox movements (for example, "Forwarded to Desktop Support")
• Task updates (for example, "Task 'Order Laptop' completed by Jane Smith")
• Comments from you or the processing team
• Workflow phase transitions

New entries appear at the top of the log so the most recent activity is always visible.

Workflow Timeline

If your request is connected to a workflow, the workflow timeline shows you a visual representation of the process. You can see:

• Which phases have been completed (shown with a checkmark).
• Which phase is currently active (highlighted).
• Which phases are still ahead.
• How long each phase took to complete.

This gives you a sense of how far along your request is and what steps remain.

Tasks

If the request has been broken down into tasks, you can see the task list with:

• Task name and description
• Who it is assigned to
• Current status (Open, In Progress, Completed)
• Due date, if set

You cannot edit tasks on a request you submitted (that is up to the processing team), but you can see the progress.

Notifications

Nembl sends you notifications when important things happen with your requests:

• Request accepted — Someone has started working on your request.
• Status change — The request moved to a new state or workflow phase.
• Comment added — Someone left a comment or question on your request.
• Task completed — A task related to your request was finished.
• Request completed — Your request has been fully processed.
• Request rejected — Your request was not accepted, with an explanation.

You can customize which notifications you receive and how (in-app, email, or both). See Notification Preferences for details.

Adding Comments

You can add comments to your request at any time while it is open. Comments are useful for:

• Providing additional information the team needs.
• Answering questions from the person processing your request.
• Noting changes in your requirements or timeline.

To add a comment, open the request and type in the comment box at the bottom of the activity log. Your comment will be visible to everyone involved in the request.

Searching and Filtering Requests

If you have many requests, use the search and filter options to find what you need:

• Search by request number, title, or keywords in the description.
• Filter by status to focus on one or more status lanes — To Do, In Progress, or Closed. The filter is multi-select, so you can combine lanes (for example, To Do and In Progress together); the label reflects the active set and reads All when nothing is selected. Your selection sticks per browser and is restored on refresh.
• Filter by service to see requests for a specific service.

The list opens with your newest requests first. You can tailor which columns show and how they're laid out from the list's own controls — see Customizing Your List View.

Hide closed over

A "Hide closed over" dropdown at the top of the requests list keeps the view focused on actionable work by hiding requests that were resolved before a configurable cutoff. Options range from 1 day to 1 year or All time. The default — 2 weeks — surfaces recently-closed items as context without burying the list. Your selection is sticky per browser, per Company, per list page, so different lists can carry different defaults.

The same control is available on the Tasks, Workflows, Workflow Instances, and Inbox pages.

Requests from Other Companies

If you submitted a request to another company through the B2B registry, it appears in your My Requests list just like internal requests. You can track it, see status updates, and add comments, even though it is being processed by a different organization.