Nembl
Admin Guide
Analytics

Analytics

The Analytics section gives Company admins a cross-cutting view of activity in their Nembl account: requests in flight, workflows performing well or stalling, agent invocations, B2B traffic, and trends over time.

Open from Admin → Analytics.

Workflow-specific analytics (per-workflow charts, instance-by-instance breakdowns) live on each workflow's detail page — see Workflow Analytics.

Dashboards

The Analytics landing page is a tabbed view. Each tab is a focused dashboard:

Overview

The default tab. High-level health for the entire Company:

  • Requests by status — pending, accepted, in-progress, completed, rejected, cancelled (last 30 days)
  • Throughput — requests submitted vs completed, by week
  • Top services — leaderboard of services by request volume
  • Agent activity — invocation count by agent, with success / error split

Workflows

Cross-workflow performance:

  • Mean time in phase — heatmap by workflow + phase
  • Stuck instances — workflows that have sat in their current phase longer than 95th percentile
  • Version adoption — for workflows with multiple PUBLISHED versions, which version is currently running each instance (validates the LATEST resolver rolls forward as expected)

Inboxes

Queue health:

  • Backlog by inbox — open requests per inbox, sorted by oldest
  • Acceptance latency — time from submit to first triage decision
  • Auto-accept rate — percentage of intake decisions made by Queue Intake agents vs humans

Agents

Detailed view of agent performance and cost:

  • Invocations by agent — count + status (success / error / policy_denied / cancelled)
  • Token usage + cost — tracked from the BYOK provider's billing data
  • Override rate — for agents at "Act with approval" autonomy, how often humans override
  • Policy denials — high counts here usually mean the agent's tools exceed its IAM Role; tighten the agent's tool list

B2B

If your Company is a B2B provider or consumer, see cross-company traffic:

  • Inbound requests by partner — what partner-Companies are sending you
  • Outbound requests by service — what you're consuming from connected providers
  • See also B2B Analytics for the B2B-specific deep-dive

Filtering

Every dashboard has the same top-bar filters:

  • Date range — last 7 days / 30 days / 90 days / custom
  • Organization — narrow to a sub-org if your Company has an Org Structure
  • Tags — narrow to entities (services / workflows) with a specific tag

Filters persist across tab switches within a session.

Exporting

Each dashboard's table data can be exported to CSV via the Export button. The export respects the current filter state.

For long-running scheduled reports (monthly executive summary, etc.) wire a Webhook or API consumer to the underlying data sources rather than scraping the dashboard.

Privacy & access

  • Cross-org visibility is governed by IAM — non-admins see only what their Roles allow
  • Test instances (kind=TEST) are excluded from all analytics by default; admins can toggle them in via the Filters menu
  • B2B partner data is one-way private — a connected partner sees their own outbound traffic but not your aggregate inbound volumes

Related

Audit TrailAPI Reference