Submitting Requests
A request is how you ask for something in Nembl. When you need IT support, want to onboard a new employee, or order supplies, you submit a request through the service catalog. The request flows through the appropriate workflow and lands in the right inbox for processing.
Finding the Right Service
- Click Service Catalog in the sidebar.
- Browse the available services or use the search bar to find what you need.
- Click on a service to see its available offerings.
The catalog shows services based on your visibility level. You will see internal company services, partner services from connected companies, and public services from the B2B registry.
Selecting an Offering
Each service has one or more offerings that represent specific types of requests. For example, an "IT Support" service might offer:
- New Laptop
- VPN Access
- Password Reset
- Software Installation
Read the offering descriptions to find the one that matches your need, then click on it to start your request.
Filling Out the Form
Each offering has an intake form designed to collect the information needed to process your request. Here are some tips for filling it out:
- Complete all required fields. Required fields are marked with an asterisk. Your request cannot be submitted until these are filled in.
- Be specific in text fields. The more detail you provide, the faster your request can be processed. For a bug report, include steps to reproduce. For a hardware request, specify the model if you know it.
- Use help text as a guide. Many fields include help text below them that explains what information is expected.
- Attach files when relevant. If the form includes a file upload field, attach screenshots, documents, or other supporting materials.
Setting Priority
Most offerings let you set a priority level for your request:
| Priority | When to Use |
|---|---|
| Low | No rush. Can be handled when convenient. |
| Medium | Standard priority. Should be handled in normal order. |
| High | Important and time-sensitive. Needs attention soon. |
| Urgent | Critical. Needs immediate attention. |
Choose the priority that honestly reflects your need. Marking everything as Urgent slows down processing for everyone.
Some offerings may have priority set automatically based on rules defined by the service owner. In those cases, you will not see a priority selector.
Reviewing and Submitting
Before submitting, review your form to make sure everything is correct. Once you click Submit:
- Your request is created and assigned a unique request number.
- It appears in the appropriate service inbox for triage.
- If a workflow is linked to the offering, the workflow starts automatically.
- You receive a confirmation notification.
You can find your request immediately on the My Requests section of your dashboard.
Submitting Requests to Other Companies
If your company is connected to other businesses through the B2B registry, you can submit requests to their published services just like internal ones. Browse the B2B Registry section of the service catalog to find services offered by partner companies and public services.
The process is identical: select a service, choose an offering, fill out the form, and submit. You can track the request from your own dashboard even though it is being processed by another company.
After Submitting
Once your request is submitted:
- Track progress on your dashboard under My Requests. See Tracking Requests.
- Receive notifications when the status changes, when someone comments, or when tasks are completed.
- Add comments to your request if you need to provide additional information or respond to questions from the team processing it.
You can cancel a request if it is no longer needed, as long as it has not been completed. Open the request and click Cancel Request.